The pop-up message pretends to be an antivirus scanning product and is purporting to have found a dozen or more malware infections on your computer. You get a popup message on your computer or mobile device that it is infected. Search on that name and version and see what you find. An updated antimalware program might identify the culprit, although often all you have to go on is the ransomware extortion message, but that is often enough. You will need to identify the ransomware program and version you are facing. Either they've figured out the shared secret encryption key or some other way to reverse-engineer the ransomware. Lastly, several websites may be able to help you recover your files without paying the ransom. Sometimes tech support can recover your files, and more of them, than you can yourself. Consider contacting your cloud-based file service and explain your situation. Not all cloud storage services have the ability to recover from ransomware attacks, and some services don't cover all file types. If you belong to a file storage cloud service, it probably has backup copies of your data. Most victims end up with many days of downtime and additional recovery steps even if they do pay the ransom. Turns out that ransomware programs aren't bug free and unlocking indiscriminately encrypted linked systems isn't as easy as putting in a decryption key. Unfortunately, according to cybersecurity insurance firms who are often involved in the payouts, paying the ransom does not result in working systems about 40% of the time. About 50% of the victims pay the ransom, ensuring that it isn't going away anytime soon. Small businesses, large businesses, hospitals, police stations and entire cities are being brought to a halt by ransomware. Billions of dollars in productivity is being lost and billions in ransom are being paid. Ransomware is huge! After a slight decrease in activity in 2017, ransom-asking programs have come roaring back. One of the worst messages anyone can see on their computer is a sudden screen take-over telling them all their data is encrypted and asking for a payment to unlock it. Again, a full restore is always a better option, risk-wise. Follow the recommended recovery steps listed in each category below if you don’t want to do a full restore. Either way, a compromised computer can never be fully trusted again. Today, it might simply mean clicking on a Restore button. In the early days, this meant formatting the computer and restoring all programs and data. Note that in all cases, the number 1 recommendation is to completely restore your system to a known good state before proceeding. You observe strange network traffic patterns.Your credentials are in a password dump.You've been notified by someone you've been hacked.Antimalware, Task Manager or Registry Editor is disabled.Your mouse moves between programs and makes selections.You observe unexpected software installs.
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